Customer satisfaction significantly determines if they will come back to your product/service. Click here for 7 ways to measure customer satisfaction!

Keeping customers coming back for more is important to business success. How to retain existing customers effectively? Dive in for more details!

Every call centre needs to analyse voice calls to gain insights into customers’ behaviour and feedback. Click here to learn more about voice analytics!

Conversation AI has found its way into the human world like never before. If you still have no idea about this technology, click here to learn more!

Many businesses mistake sympathy for empathy when caring for their clients. Click here to see the difference between empathy and sympathy in customer service!

Consider phone calls to be outdated? Rethink that! Let's see the advantages of telephone communication and tips to communicate better and close deals faster!

Wondering why quality is important in BPO? Our article will break it down and explain what your BPO team can do to meet client expectations. Click here!

Sympathy in customer service is the secret to higher customer satisfaction and sales. Let's see how to incorporate this skill into your service!

Although customer service is important for every business, few can see the difference between good and great customer service. Click here for more!

Ever wonder how happy your clients are with your business offerings? Let’s see how StringeeX can help you increase your customer satisfaction index!

Sales planning is important for business success, so do not skip it unless you want to set yourself up for failure! Here's how to do it effectively.

Are you wondering about the role of team leader in BPO (Business Process Outsourcing) settings? We've got you covered! Click here to learn more.