First of all, API is a protocol between software, each software will have its own API. VOICE API can be explained as a voice protocol software. On the system, the API will help set up the necessary features of a call center through Voice API.
VOICE API FEATURES IN CALL CENTER PROGRAMMING
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Record the conversation on the admin page
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Display status of each call, duration of the call
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Make calls using a specific hotline for each customer
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Support receiving calls from customers on the caller number
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Customizable automatic redial if the phone is busy
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Manage instant call charges in detail Setting up VOICE API to better communicate at a low cost, the business system will interact with users by voice call with customized scripts.
COMMON USES OF VOICE API INTEGRATION
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Make a large number of autocall calls with pre-recorded content.
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Account balance notification by voice
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Read account activation code, OTP (One Time Password) Allows voice interaction using audio recordings or Text to speech to personalize the call …
Currently, there are many virtual call center software with Voice API, in which Stringee is a platform that allows programmers / businesses to quickly integrate voice / video call, video conference, SMS into mobile app / web app in just 15 minutes.
Stringee has up to 6 call connection mechanisms including:
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Call from App to App: use internet (3G / 4G connection or wifi)
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Call from App to Mobile Number: connection between internet and GSM (mobile phone signal)
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Call from Mobile Number to App: same mechanism as above
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Call from Mobile to Mobile Number: Connect like a regular phone call, use the mask in the middle to hide the caller and the listener.
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Call from App to Call Center:
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Group Call.
With Voice API, a virtual call center is simplified and does not require infrastructure investment, each feature is integrated on the call center through the API with a code snippet. Businesses will save costs, optimize the quality of work of employees and easily double sales revenue.
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