First of all, API is a protocol between software, each software will have its own API. VOICE API can be explained as a voice protocol software. On the system, the API will help set up the necessary features of a call center through Voice API.
VOICE API FEATURES IN CALL CENTER PROGRAMMING
-
Record the conversation on the admin page
-
Display status of each call, duration of the call
-
Make calls using a specific hotline for each customer
-
Support receiving calls from customers on the caller number
-
Customizable automatic redial if the phone is busy
-
Manage instant call charges in detail Setting up VOICE API to better communicate at a low cost, the business system will interact with users by voice call with customized scripts.
COMMON USES OF VOICE API INTEGRATION
-
Make a large number of autocall calls with pre-recorded content.
-
Account balance notification by voice
-
Read account activation code, OTP (One Time Password) Allows voice interaction using audio recordings or Text to speech to personalize the call …
Currently, there are many virtual call center software with Voice API, in which Stringee is a platform that allows programmers / businesses to quickly integrate voice / video call, video conference, SMS into mobile app / web app in just 15 minutes.
Stringee has up to 6 call connection mechanisms including:
-
Call from App to App: use internet (3G / 4G connection or wifi)
-
Call from App to Mobile Number: connection between internet and GSM (mobile phone signal)
-
Call from Mobile Number to App: same mechanism as above
-
Call from Mobile to Mobile Number: Connect like a regular phone call, use the mask in the middle to hide the caller and the listener.
-
Call from App to Call Center:
-
Group Call.
With Voice API, a virtual call center is simplified and does not require infrastructure investment, each feature is integrated on the call center through the API with a code snippet. Businesses will save costs, optimize the quality of work of employees and easily double sales revenue.
