Save 30%

TRIAL PLAN

Free

 

15 days of free trial
Unlimited features
No set-up fee

Try for free

CALL CENTER PLAN

17

USD/account/month

At least 4 counts
No set-up fee

Try for free

Best choice

CONTACT CENTER 1
PLAN

29

USD/account/month

Every feature available in
Call Center Plan

Plus Contact Center 1
No set-up fee

Try for free

CONTACT CENTER 2 PLAN
(+ VIDEO CALL)

57

USD/account/month

Every feature available in Contact Center 1 Plan
Plus Video Call
No set-up fee

Try for free

Plans Comparison

StringeeX Full Feature List Call Center Plan Contact Center 1 Plan Contact Center 2 Plan (+ Video Call)
A Call features
1 System features
1.1 Connect many different numbers ( 1800, 1900, landline, mobile)
1.2 Interactive Voice Response (IVR), direct customers to the department in charge
1.3 Config business hours
1.4 Leave voicemail outside of business hours or if all employees were busy
1.5 Record calls based on queue, number or direction of the call (in/out)
1.6 Toggle call out rights
1.7 Allow agents to have a period of free time before the next call come in ( After Call Work)
2 Features for agents
2.1 Can change agents’ status: Available, Lunch Break, Short Break, etc.
2.2 Hold calls, music on hold
2.3 Mute during calls
2.4 Transfer calls to other agents
2.5 Transfer call to another queue
2.6 Group conference calls (agent, Supervisor, customer)
2.7 Direct calls toward agents’ personal phone numbers: support redirecting calls to agents’ cell phones’ numbers without the need for an internet connection ( Wifi, 3G/4G)
2.8 Can choose to take calls on different devices: IP Phone, Web, Mobile App or personal number
2.9 Can choose number to call out (landline number, mobile phone)
2.10 Automatically chooses numbers from the same telco (adaptive number) with customers’ numbers to call in order to minimize fee
2.11 Free internal calls (App/Web/IP Phone)
2.12 Toggle auto pick up
2.13 Look at call history
3 Features for supervisors
3.1 Supervisors can pick up calls from queues
3.2 Supervisors can eavesdrop ( listen) on agents’ calls
3.3 Supervisors can disconnect agents’ calls
3.4 Supervisors can takeover agents’ calls
3.5 Supervisors can transfer calls to other agents
4 Smart calls distribution
4.1 Direct customers toward the right agent in charge
4.2 Direct customers toward the last agent served
4.3 Categorize agents into different groups based on their skills to serve customers in different queues (Skill-based routing), can prioritize groups
4.4 Divide into different extension numbers and allow customers to dial said numbers to reach specific departments or agents
4.5 Config multiple queues with different properties: hold music, agents’ skills, maximum wait time, etc.
4.6 Allow setting maximum wait time: if an agent didn’t pick up during this period of time, the call will be transferred to another agent to make sure the customer gets served in the lowest time possible.
5 Other features
5.1 Auto call
5.2 Support automatically open a URL (popup) displaying customers’ numbers, hotline number when agents pick up calls or customers do
B Auto Dialer
1 Manage multiple campaigns
2 Add or remove agent from campaigns
3 Add or remove customer lists in campaigns
4 Import customers' data from excel file
5 Preview dialer: agent preview the customer information, click agree, the call will go to the agent then pour to the customer
6 Progressive dialer: Automatically call to agent, if agent answers, the call is dropped to the customer
7 Predictive dialer: Automatically call to customers when appropriate conditions occur, after customers pick up, the phone calls to agent
8 Schedule callback for customers
9 Retry the number of configuration times if the customer fails to call
10 Do not call lists
11 Change campaign status
12 Overall and detailed report on campaign
C Ticket management
1 Automatically open a ticket when a call is made or received
2 Automatically convert voicemails into tickets
3 Automatically convert missed calls into tickets
4 Create tickets through API
5 Transfer tickets between departments, agents
6 Information fields dynamic tickets
7 Categorize, prioritize, change tickets’ status
D Manage contacts, customers
1 Create and manage multiple contacts ( personal customers), companies, group contacts into companies
2 Display all information, notes and phone number of customers who call in or when agents call out
3 Manage tickets related to customers, companies
4 Search for customers’ information
5 Import/ Export customers’ data
6 Block harassing numbers (blacklist)
7 Categorize customers into different priority level
E Reports & Statistics
1 Report calls, basic information about a Call Center updated each time interval ( e.g: 30 minutes)
2 Report agents’ activities
3 Report agents' performance
4 Report tickets
5 Config SLA
6 Call history, search history by any criteria, listen to recordings
F Real-time Monitoring
1 Monitor calls
2 Monitor agents
3 Monitor Queues
4 Monitor PBX's performance
G Mobile app support (Android, iOS)
1 Voice Call features
2 Ticket features
3 Contact features
4 Sync Telephone directory
H Deep API Integration
1 API for mobile (Android/iOS/React Native/ Phone Gap)
2 API for Web (JavaScript)
3 API for backend (call history, file recording, contact, ticket,...)
I Email feature
1 Automatically reate a ticket for each email received
2 Distribute tickets to agents following sets of rules: See sales manager, see last agent, prioritize online agents
3 Add email address to receive email from customers
4 Send CC, BCC emails
5 Send emails with attached photo/file
6 Receive and send rich text
7 Set up automated email responses for the first incoming email
8 Create contacts from tickets
J Live Chat feature
1 Automatically distribute chat to agent/ Department following various sets of rules: circle, agent's skills, last met agent, account manager, etc.
2 Create a ticket for each chat session
3 Create a ticket for each missed chat
4 Quick answer bot
5 Send photo/file
6 View information about the device that customers use to chat
7 Allow customers to rate conversations with agent
8 Overall report on chat
9 Detailed reports on chat
10 Transfer chat between agents, departments
11 Real-time monitor chat
12 Customize the chat window on the business website (language, color, questions,...)
13 Create and manage customers with Cookie
K Facebook Fanpage management feature
1 Create tickets for users' posts on page
2 Create tickets for users' comments on page's posts
3 Create tickets for users' comments on page's posts which contain specific keywords.
4 Reply to customers' comments
5 Reply to customers' messages
6 Create tickets for users' messages on page
7 Transfer customer comments into notes on the tickets can be split into new notes
L Zalo Official Account Integration
1 Automatically create tickets for users' messages on Zalo OA
2 Distribute tickets (zalo messages) to agents following sets of rules: See sales manager, see last agent, prioritize online agents
3 Create contacts from tickets (zalo messages)
M Video Call feature
1 Customers make video calls to meet agent from Mobile App / Web
2 agent proactively makes video calls to customers coming to Mobile App / Web
3 Video recording, call recording
4 ACD and Ticket features like voice calling
N Support
1 24/7 support
2 Support connecting numbers, registering numbers with telephone companies.