Quick and easy setup, unlimited scalability of Call Center
Set up your Call Center in minutes
No incurred cost for hardware/IT operation. Log in and experience our professional Call Center solution.
Storing customer data
Save customer data with StringeeX contact using custom fields to identify customers, even as soon as they call. Save customer issues using tickets, allowing agents to track the entire process while handling customer issues.
Call Reports & Statistics
Access to overall reports of call monitoring, detailed reports of each call, receipts, agents, and campaigns. Quickly analyze generated reports to track the performance and outcomes of each agent in the Call Center.
Call Center features
Set up various phone number types (1800, 1900, landline, mobile)
Interactive Voice Response (IVR)
Identify, segment, and route callers to the best-suited queue.
Conference calls among supervisors, call agents, and customers.
Customize Business hours for each center, group, or department.
Allow callers to leave a voicemail in case all agents are unavailable or outside of business hours.
Direct calls to agent’s personal phone number (when agents are out of the office or have no internet connection (Wifi, 3G/4G).
Transfer calls to other agents, supervisors, queues, or IVR.
Automatic Contact & Ticket creation
Automatically create a ticket for each call with the information of the contact. Agents can share contacts and tickets with other agents for support.
Automatic Call Distribution (ACD)
Automatically distribute calls to the agent in charge, the last agent supporting the customer, or assigned/priority team/department.
Give agents wrap-up time to complete follow-up tasks after each customer interaction before starting a new call.
Give callers the option to remain in queue: voicemail, music, recall option…
Monitor calls, agents, queues, and PBX’s performance.
Call metrics and statistics (call status, agent information, caller information). Analytics of center productivity, agent productivity, SLA compliance…
Voice and video records of calls. Offers storage and playback of call records to assist management.
Set and block harassing numbers (blacklist) in the queue or IVR.
Allow outbound calls from Mobile App (Android & iOS) to any customer phone number via the Call Center Hotline. Save call history and create tickets on the app.
Simple for manager, supervisor, and agent
Quickly integrate with all CRM software, mobile apps, and websites using Stringee SDK/API.
Control by Visual
Cut down on training time from months to several minutes. Your agent could use the Call Center with the simplest gestures.
Easy to manage
As our software does not require expert technical knowledge, managers can easily add users, assign tasks, and supervise agents from both desktop or smartphone.