Call center – StringeeX.com
call-center@2x

Call Center software for modern business

With high flexibility and scalability, our professional Call Center solution can help all types of enterprises (SMEs, Startups, and others) to optimize their costs

Quick and easy setup, unlimited scalability of Call Center

Set up your Call Center in minutes

No incurred cost for hardware/IT operation. Log in and experience our professional Call Center solution.

Easily integrate with CRM, Helpdesk

Automatically sync all information from CRM, ERP, or Helpdesk with the Call Center. Quick access to all call records, call history, accounts, and leads from your CRM platform.

Call Reports & Statistics

Access to overall reports of call monitoring, detailed reports of each call, receipts, agents, and campaigns. Quickly analyze generated reports to track the performance and outcomes of each agent in the Call Center.

Call Center features

Hotline

Set up various phone number types (1800, 1900, landline, mobile)

Interactive Voice Response (IVR)

Identify, segment, and route callers to the best-suited queue.

Conference call

Conference calls among supervisors, call agents, and customers.

Business hours

Customize Business hours for each center, group, or department.

Voice Mail

Allow callers to leave a voicemail in case all agents are unavailable or outside of business hours.

Forward-to-phone

Direct calls to agent’s personal phone number (when agents are out of the office or have no internet connection (Wifi, 3G/4G).

Transfer calls

Transfer calls to other agents, supervisors, queues, or IVR.

Automatic Contact & Ticket creation

Automatically create a ticket for each call with the information of the contact. Agents can share contacts and tickets with other agents for support.

Automatic Call Distribution (ACD)

Automatically distribute calls to the agent in charge, the last agent supporting the customer, or assigned/priority team/department.

After-call work

Give agents wrap-up time to complete follow-up tasks after each customer interaction before starting a new call.

Queue

Give callers the option to remain in queue: voicemail, music, recall option…

Real-time Monitoring

Monitor calls, agents, queues, and PBX’s performance.

Call analytics

Call metrics and statistics (call status, agent information, caller information). Analytics of center productivity, agent productivity, SLA compliance…

Call recording

Voice and video records of calls. Offers storage and playback of call records to assist management.

Blacklist numbers

Set and block harassing numbers (blacklist) in the queue or IVR.

Mobile App

Allow outbound calls from Mobile App (Android & iOS) to any customer phone number via the Call Center Hotline. Save call history and create tickets on the app.

Simple for manager, supervisor, and agent

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1 click integrations

Easily integrate StringeeX with CRM and Helpdesk. With just one click, agents can call customers on the system.

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Control by Visual

Cut down on training time from months to several minutes. Your agent could use the Call Center with the simplest gestures.

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Easy to manage

As our software does not require expert technical knowledge, managers can easily add users, assign tasks, and supervise agents from both desktop or smartphone.

Start 15-days trial

To experience management and customer care platform

Free trial