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TRIAL

FREE 
  • 15 days of free trial
  • Unlimited features
  • No set-up fee

BASIC CALL CENTER

$32USD/account/month
  • At least 4 accounts
  • No set-up fee

CALL CENTER

$36USD/account/month
  • At least 4 accounts
  • No set-up fee

CONTACT CENTER 2

$129USD/account/month
  • Every feature available in Contact Center 1 Plan
  • Plus Video Call
  • No set-up fee

ENTERPRISE

  • Scale suitable to your business

Adding an extension phone that only listens to IP Phones / SIP Softphone: $2.20 / extension / month
Adding an extension phone that only accepts calls for IP Phone / SIP Softphone / Mobile App / Web App: $4.40 / extension / month

Plans Comparison

StringeeX Full Feature List Basic Call Center Plan Call Center Plan Contact Center 1 Plan Contact Center 2 Plan (+ Video Call)
A Call features
1 System features
1.1 Set up a range of phone number types (1800, 1900, landline, mobile)
1.2 Interactive Voice Response (IVR): identify, segment and route callers to the most appropriate queue
1.3 Customize business hours
1.4 Allow callers to leave voicemail in case all agents are unavailable or outside of business hours
1.5 Configure call recording for each queue, hotline or inbound/outbound calls
1.6 Grant Outbound dialing permissions to each agent, hotline
1.7 After Call Work: Give agents Wrap-up time to complete follow-up tasks after each customer interaction
1.8 Manage portal accounts
1.9 Manage groups
1.10 Manage queues
1.11 Manage IVR
1.12 Manage hotlines
1.13 Mange greeting messages
1.14 Manage the blacklist
1.15 Embed code for website to make voice call
2 Features for agents
2.1 Both automatically and manually change agent status
2.2 Hold calls, configure on-hold music
2.3 Mute calls
2.4 Transfer calls to other agents
2.5 Transfer calls to another queue, phone number, IVR
2.6 Conference calls
2.7 Allow agents to take calls on different devices: IP Phone, Web, Mobile App or personal number
2.8 Allow agents to choose different numbers to call out (Landline, mobile phone)
2.9 Optimize call-out fees by automatically dialing from the phone number that has the same telco as customer's number
2.10 Free internal calls (App/Web/IP Phone)
2.11 Auto answer call
2.12 Call history
3 Features for supervisors
3.1 Answer any in-queue calls
3.2 Silent call monitoring
3.3 End agents' calls
3.4 Takeover agents’ calls
3.5 Transfer calls to other agents
4 Automatic Call Distribution
4.1 Distribute calls to the agent in charge of the customer
4.2 Distribute calls to the last agent supporting the customer
4.3 Prioritize/Categorize groups of agents based on their skill sets and then, distribute calls accordingly
4.4 Configure specific extension numbers for agents. Customer could dial the extension number to call directly a specific agent
4.5 Create unique customer experience on each waiting queue by customizing waiting messages/welcome greetings/...; queue to voicemail; maximum queue size; waiting time limit.
4.6 Configuring call ring time to agents of each queue
4.7 Set priorities in queuing for VIPs
5 Other features
5.1 Support automatically open a URL (popup) displaying customers’ information
B Outbound call center
1 Campaign management
2 Manage agents in campaigns
3 Manage customers in campaigns
4 Manage campaign's scripts
5 Import customers' data from excel file
6 Set up the target number of customers for agents in Manual campaign
7 Manual dialer: Allows agents to proactively select campaigns and receive customers, make calls to the customers (manually).
8 Preview dialer: Allows agents to preview customer information before making calls.
9 Progressive dialer: Automatically dialing a number from a call list until it finds an available agent that will receive the customer’s call
10 Predictive dialer: Automatic dial outbound calls according to criteria (*).
Only when the customer answers, the calls are directed to an agent.
Criteria (*) includes:
- The number of available agent at the moment (1)
- The number of successful connection within last 30 minutes (2)
- The average time of connection of calls from campaign within last 30 minutes (3)
- The maximum number of missed call allowed in system (4)
11 Interaction with customers following default scripts
12 Schedule callback for customers
13 Set call retry rules
14 Do not call lists
15 Change campaign status
16 Report on customer survey
17 Report on customer status
18 Report on call status
C Ticket management
1 Automatically open a ticket when a call is made or received
2 Automatically convert voicemails into tickets
3 Automatically convert missed calls into tickets
4 Create tickets through API
5 Transfer tickets between departments and agents
6 Information dynamic ticket fields
7 Categorize, prioritize tickets
8 Create tickets filter
9 Track progress of a ticket by status
10 Triggers and automations
11 Macros: provide canned responses and preset actions that allow agents to apply as needed
12 Realtime notification when there is any update on the ticket
13 View ticket modification history
14 Add tasks on tickets and receive reminders automatically
D Manage contacts, customers
1 Create and manage multiple contacts (personal customers), companies, group contacts into companies
2 Display all information, notes and phone number of customers who call in or when agents call out
3 Manage tickets related to customers, companies
4 Search for customers’ information
5 Import/ Export customers’ data
6 Merge contacts
7 Call and send SMS for contacts
8 Categorize customers into different priority level in queue
9 Create contact filter
10 Hide and unhide contact information
11 Add, remove contact information
12 Add tasks on contacts and receive reminders automatically
E Reports & Statistics
1 Call analysis, statistics and reports: call history, peak hour traffic, talktime, on various aspects (call status, queue, end-call reason, etc)
2 Call history, search history by any criteria, listen to recordings
3 Report on inbound productivity by time period
4 Report on ACD productivity
5 Report on agents' performance
6 Report agents' efficiency
7 Report on agent status
8 Ticket statistics and reports
9 SLA statistics and summary report
10 SMS statistics and report
F Real-time Monitoring
1 Monitor calls
2 Monitor chat
3 Monitor agents
4 Monitor Queues
5 Monitor PBX's performance
G Mobile app support (Android, iOS)
1 Voice Call features
2 Ticket features
3 Contact features
4 Sync Telephone directory
H Deep API/SDK Integration
1 API for mobile (Android/iOS/React Native/ Phone Gap)
2 API for Web (JavaScript)
3 API for backend (call history, file recording, contact, ticket,...)
I Email feature
1 Automatically create a ticket for each email received
2 Allocate tickets to agents based on a set of rules: account manager, the last agent supporting, online agent
3 Allow configuring various email addresses to receive emails from customers
4 Send CC, BCC emails
5 Send emails with attachments (a variety of supported file types: txt, pdf, png, etc)
6 Receive and send rich text
7 Set up Personalized Auto-reply emails (using Triggers feature)
8 Auto-create contacts from senders' email addresses
J Live Chat feature
1 Automatically allocate chat to agents based on a set of rules: account manager, last agent, online agent, queue, etc
2 Create a ticket for each chat session
3 Create a ticket for each missed chat (notify the customers about the availability of agents; create tickets with visitors' info to follow up)
4 Canned respond (predefined message, that can be quickly recalled through a shortcut)
5 Receive chat
6 Send attachment with various type: mp3, png, jpeg, pdf, docx,etc
7 Transfer chat between agents
8 Send chat through email
9 View chat history
10 End chat
11 Provide visitors' information: devices, geography, etc
12 Allow customers to rate conversations with agent
13 Supervise: View chat of selected agent
14 Supervise: Join group chat
15 Supervise: Transfer chat between agents
16 Supervise: End chat
17 Customize the chat window on the business website (language, color, questions,...)
18 Identify visitors via Cookie (identify and show information, chat history of repeat visitors)
19 Overall report on chat
20 Detailed reports on chat
21 Report on chat efficiency
K Facebook Fanpage management feature
1 Livechat for FB messenger: notify and allow agents to receive and respond to FB messages as Livechat
2 Allow agents to reopen a FB conversation and send messages to the FB user
3 Auto assign tickets to a specific queue
4 Create tickets for users' posts on page, real-time notifications for new updates
5 Create tickets for users' comments on page's posts
6 Create tickets for users' comments on page's posts which contain specific keywords.
7 Reply to customers' comments from tickets
8 Create tickets for users' messages on page (via Messenger)
9 Reply to customers' messages from tickets
10 Transfer customer comments into notes on the tickets can be split into new notes
L Zalo Official Account Integration
1 Livechat for Zalo messages: notify and allow agents to receive and respond to Zalo messages as Livechat
2 Allow agents to reopen a Zalo conversation and send messages to the Zalo user
3 Automatically create tickets for users' messages on Zalo OA
4 Distribute tickets (zalo messages) to agents following sets of rules: account manager, last agent, online agent, etc
5 Create contacts from Zalo account (Zalo messages)
M Video Call feature
1 Customers make video calls to meet agent from Mobile App/Web
2 Agent proactively makes video calls to customers coming to Mobile App/Web
3 Video recording, call recording
4 ACD and Ticket features like voice calling
5 Embed code for website to make video call
N Support
1 24/7 troubleshooting support
2 Support connecting numbers, registering numbers with telephone companies