Frequently asked questions when registering and using the virtual call center

1. Can the virtual call center integrate the 1900 - 1800 number?

Virtual call center allows to integrate the 1900 - 1800 number, in addition, it is also possible to integrate landlines and mobile numbers to act as a call center.

2. I have many branches all over the country, can I make an internal call and what is the cost?

Virtual call center with Conference Call feature allows internal calling between branches completely free.

3. I have a private hotline number. Can I keep the old number when I switch to virtual call center?

You can completely use the current hotline number for the virtual call center, if you do not have a hotline number, the virtual call center supports buying new numbers.

4. Can the virtual call center set to automatically answer?

Automatically answering is a basic feature of a virtual call center. You can record yourself to put on the answer or configure the call center according to each scenario for different needs of customers.

5. How to pay for phone bills.

Charges incurred by the phone numbers will be paid directly to the provider that provides the number. Every month when the payment is due, the network will send a message or email details of transaction fees and payment methods for customers.

6. Can calls made outside of office hours be automatically forwarded to personal computers?

Absolutely yes. You can set this mode on the call center, when customers call outside of office hours, after two rings and no one answers the call, the call will be automatically transferred to the personal device that has been set up on the call center. .

7. Can I upgrade the virtual call center package?

When the customer's demand exceeds the current call center package, StringeeX will support upgrading to a higher package. Please contact 02473 0000 97 for advice and best support offline.

8. Are customer calls recorded, how do I listen to the recording?

Yes. Virtual call center with call recording feature of incoming customers, allowing to listen to the recording file in the call history

9. Can I change the call center configuration, what is the cost?

You can completely change the call center drain to suit the model of the business and completely free. Please contact 02473 0000 97 for advice and best support offline.

10. In case of changing offices, what should be done?

Virtual call center is a software that uses internet connection, whether you are moving office or driving, you just need an internet connection / 3G, the call center can still work normally.