Chắc hẳn bạn đã từng rất nhiều lần nhìn thấy con số 24/7 trên các thông tin, hay các phương tiện truyền thông dịch vụ và thắc mắc ý nghĩa của các con số này là gì. 24/7 khác 24/24 ra sao? Hãy cùng StringeeX tìm hiểu cụ thể trong bài viết sau đây nhé!

WHAT IS A TOTAL VERSION? - SALES OFFERS AND ONLINE CUSTOMER CARE - SAVE 50% CALLING CHARGES

A reliable contact center can save your business time and money. Let’s dig into 6 benefits of the contact center here for better understanding.

Businesses save more than 50% operating cost from successfully deployed a virtual call center.

Vaymuon.vn uses Stringee Call API to effectively handle recurring loans

3 tips on how to use video chat effectively for customer care.

There are many ways to use video calls to help increase the quality of your customer support. This article will provide you with several methods and real-world examples from companies that have used it successfully.

For many businesses, customer wait time is one of the important factors of quality. Standby time, or average response rate, shows the company’s staff organization and operator management skill level.

Frequently asked questions when registering and using the virtual call center

How to create a great experience of automatic answering system (IVR)

The average response time is one of the criteria that allows managers to evaluate the efficiency and ability of agents to meet customers' needs. Although it is one of the most common criteria, many people find it difficult to pinpoint. We offer industry-standard benchmarks to help you reevaluate the call center's performance level.