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Business

Webinar: ỨNG DỤNG TỔNG ĐÀI TELESALES - “CHÌA KHOÁ” BỨT TỐC DOANH SỐ CUỐI NĂM CHO DOANH NGHIỆP

Published 2022-11-30

Theo thống kê, 60% lợi nhuận bán hàng tại thị trường Việt Nam đến từ Telesales. Bất chấp việc ngày càng có nhiều công cụ chăm sóc khách hàng ra đời như SMS hay Livechat, 79% khách hàng vẫn thích được trợ giúp trực tiếp qua kênh điện thoại nhờ tính kịp thời và nhanh chóng (theo báo cáo của Avaya). Điều này cho thấy Telesales vẫn là hình thức CSKH và tư vấn bán hàng hiệu quả nhất hiện nay.

Business

What Is SMS OTP?

Published 2022-11-08

SMS OTP is becoming a common verification method between businesses and customers. So, what is SMS OTP? Read the article and find it out.

Business

Voice OTP & Its Advantages Over SMS OTP

Published 2022-11-07

Voice OTP becomes a popular verification method within business activities. Let's learn more about how it works, its key features, and its advantages.

Business

Call Center Burnout - Definition & Causes

Published 2022-11-07

Call center burnout is a headache problem for managers as it causes a higher turnover rate in the customer service team. Read an article to learn about it.

Business

Call Center vs Contact Center: What are the differences?

Published 2022-11-03

Call center vs contact center - What are the differences? The call center will focus on voice calls, while the contact center offers communications via channels.

Business

Types Of Angry Customers In A Call Center

Published 2022-10-31

How many types of angry customers are in a call center? Learn more about these types and the ways to deal with them to keep these customers for your business.

Business

What Does A Call Agent Do?

Published 2022-10-31

A call agent gradually plays an integral role in a business. What does a call agent do? This article will help you understand his/her duties.

Business

How To Choose Contact Center Software?

Published 2022-10-31

How to choose contact center software? It is not easy for businesses to select the right one. Read the article to find the aspects before any purchase.