Business

Business

Customer Care Through Video Call

Published 2020-03-31

There are many ways to use video calls to help increase the quality of your customer support. This article will provide you with several methods and real-world examples from companies that have used it successfully.

Business

A few business models that successfully applied a virtual call center

Published 2019-10-14

Businesses save more than 50% operating cost from successfully deployed a virtual call center.

Business

Vaymuon.vn uses Stringee Call API to effectively handle recurring loans

Published 2019-09-30

Vaymuon.vn uses Stringee Call API to effectively handle recurring loans

Business

WHAT IS A TOTAL VERSION? - SALES OFFERS AND ONLINE CUSTOMER CARE - SAVE 50% CALLING CHARGES

Published 2019-09-28

WHAT IS A TOTAL VERSION? - SALES OFFERS AND ONLINE CUSTOMER CARE - SAVE 50% CALLING CHARGES

Business

How long does a customer wait before hanging up the phone?

Published 2019-09-17

For many businesses, customer wait time is one of the important factors of quality. Standby time, or average response rate, shows the company’s staff organization and operator management skill level.

Business

Frequently asked questions when registering and using the virtual call center

Published 2019-09-17

Frequently asked questions when registering and using the virtual call center

Business

18 ways to create a great experience of automatic answering system (IVR)

Published 2019-09-17

How to create a great experience of automatic answering system (IVR)

Business

3 tips to use Video chat for Customer Service

Published 2019-09-17

3 tips on how to use video chat effectively for customer care.

Business

Benchmark scale for the average call response rate by industry in 2018

Published 2019-09-16

The average response time is one of the criteria that allows managers to evaluate the efficiency and ability of agents to meet customers' needs. Although it is one of the most common criteria, many people find it difficult to pinpoint. We offer industry-standard benchmarks to help you reevaluate the call center's performance level.

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