Introduction

Given the continuous development in modern technology, physical phone systems are no longer the only available communication platform. Customers are more and more drawn to other recent, much more convenient options, such as a voice call app. 

The name itself seems explanatory, yet many start-ups and entrepreneurs are still at a loss about all its capabilities. Let us walk you through the highlights step by step.

How To Make A Voice Call

General Guidelines

Only a stable internet connection is required (Image source: CCnull). 

Though the processes vary slightly across your chosen mobile phone plans and applications, they all have one common factor: only a stable internet connection is required. As a result, you should find it easy to contact all customers regardless of their locations, even if they currently live in another country. 

Below is a breakdown of the standard procedure for Wi-fi calling:

Step 1. Open The App

Locate the voice call app icon, which should be readily available and downloaded to your mobile platform or desktop software. Tap to launch it.

Step 2. Access The Phone Dialer

Many apps have a prominent dial pad on the main screen for direct voice call dialer, so identify where it is placed first. 

Tap the “Contacts” tab (if there is one) to open your saved contacts list for easy selection. Some apps also show recent mobile calls (or call history), which makes it easier for you to quickly spot and redial specific numbers.

Step 3. Initiate The Call

Now, you can either manually enter the recipient’s actual phone number using the dial pad or tap on the desired contact from your saved list. 

Step 4. Manage The Call

Wait for the recipient to answer the call; you might hear a ringing sound or see a visual indicator. 

Once connected, speak through the microphone and listen through the speaker or headphones. And remember that most apps also offer buttons for speakerphone, mute, and additional features during the call.

Step 5. End the Call

Locate the red button or end phone icon within the app interface. This design is the most common, though certain apps require swiping a visual indicator to terminate the call.

Extra Tips

To Accept A Voice Call

Most apps display an incoming call screen with a large "Accept" button. Simply tap this button to answer the call and connect with the caller. 

On another note, some apps offer additional options (e.g., sending a quick message) before answering.

To Ignore A Voice Call

Likewise, there should be a smaller “Ignore” (or X) button alongside the "Accept" button. You can tap this button to silence the incoming call (without notifying the caller) or send them to voicemail.

Sometimes, swiping the call notification away on certain apps might also serve as ignoring the call.

To Decline A Voice Call

Press the “Decline”/”Reject” button to send the caller directly to voicemail. Another alternative (for some apps) is to swipe the call notification downwards to trigger call rejection. 

To Switch To Video Calls

A standard voice calling app usually incorporates a dedicated button for video call options (even during an active voice call). It is located on the call screen interface, close to other call controls like mute or speakerphone.

Tap the "Switch" or "Video" button, and it will initiate a request to switch to a video call. Your recipient/customer will see a notification on their screen to accept or decline this switch; if they accept it, your voice chat will automatically transition to video mode.

What Are The Benefits Of A Voice Call App For Businesses?

It has many competitive edges (Image source: Pexels). 

Clear And Prompt Communication

Unlike text-based messaging or email, voice calls offer immediate, two-way communication that allows faster resolution of issues. You (or your agents) should face no difficulties asking clarifying questions and building rapport with customers.

Furthermore, severe misinterpretations due to lack of tone and nuance (a common issue with most text-based communication) are no longer a threat here. 

How so? Voice calls set the stage for natural inflections and expressions to ensure clearer understanding. The human voice also carries emotional cues/personality that are usually not found in text; this obvious benefit fosters active listening and higher engagement between all participants in the conversation.

Competitive Pricing

Audio chat apps are considered a significant step up from traditional landline phones, as they offer significantly lower per-minute charges for both local and international calls. No more worrying about exorbitant bills; your business should be able to connect with customers more frequently. 

And you should also keep in mind some free calling features that a wide range of apps provide within their own network (or for specific durations) that further reduce communication costs. Long story short, if your recipients (employees, customers, colleagues, etc.) also use the same app, these options can save a lot of money for you.

That is not all. Several apps offer subscription plans with unlimited calling minutes/discounted rates for specific regions - quite ideal cost-wise if you have to make frequent calls to particular countries or have a high overall call volume.

For start-ups with limited data plans, there is no need to worry: you can choose between 2-3 optimized data usage options that work best for your business. This also applies to small companies that mostly rely on cellular data for communication. 

Extra Features

Core voice and video calling capabilities are still the foundation of these voice call apps. However, the true value often lies in their additional features, which go beyond simply connecting you with others.

For call management: 

• Call recording: Capture important conversations for future reference or share them with others easily.
• Call/voicemail transcription: Get a text transcript of your calls, which is helpful for meetings, lectures, or taking notes on the go.
• Call scheduling: Set up appointment reminders and avoid missed calls with automated notifications.
• Group calls: Host conference calls with multiple participants for collaborative discussions or group chats.

For integration/collaborative tools:

• File sharing: Share Google docs, Google sheets, images, and other files directly during calls.
• Social media integration: Share voice clips or snippets of your calls on social media platforms directly from the app communication

For personalized communication (when switching to video chats):

• Call filters: Apply fun or thematic filters to your video calls to deliver a more engaging experience.
• Background blur: Blur your background for privacy or to focus attention on yourself during video calls.
• Live translation: Real-time translation of conversations during calls, which helps break down language barriers

Security

End-to-end encryption technology has become increasingly popular among these apps. Your calls are scrambled from your mobile device to the recipient's device, which ensures only authorized parties can hear them and, as a result, protects your conversations from eavesdropping. 

You can also secure your app with strong passwords or even multi-factor authentication to prevent unauthorized access to your call history and phone contacts. 

Better, several phone apps even offer contact verification (which confirms you’re connecting with the intended person) and call blocking that prevents spam. Security features like disappearing messages, self-destructing videos, or notification controls further protect all your sensitive information.

Why StringeeX Is A Great Business Calling Solution

You can integrate StringeeX’s voice call APIs into your app or website. (Image source: StringeeX). 

StringeeX provides voice call APIs that can be easily integrated into your website or mobile app. As a result, your business would encounter no problems managing all types of inbound and outbound calls (both app-to-phone and app-to-app). Even multi-party voice calls should be a breeze; plus, the flow of internet phone calls is adjustable thanks to the Call Control Objects features. 

And here is the great news: voice calls are not the only thing StringeeX is capable of. 

Your agents can now contact customers and prospects via Facebook messages, emails, live chat, etc., using the same interface; no more constant platform switching. Plus, controlling and synchronizing customer data across all communication channels is no longer a headache.

To learn how to integrate these APIs into your mobile app or website, click here. 

Extra Tips for Professional Customer Service Voice

Treat Customers Like Your Friends

You should use casual, everyday language when talking to them (Image source: Pexels). 

Many agents prefer formal, flowery words to sound more professional and “educated,” assuming it would help instill long-term trust in their customers. However, that is far from the truth; these agents only appear disconnected and insincere most of the time. Worse, customers might struggle to grasp the message they are trying to convey. 

That’s why we suggest a more casual approach. After all, everyday language is easier to understand and also allows the exchange to flow more naturally.

Do Not Be Defensive

We understand your desire to portray your brand or company in the best light. 

However, being extremely defensive - or, worse, implying that your customers are to be blamed - is out of the question. Instead, a more balanced option would be better: you should show genuine empathy for their trouble without taking the blame for something you or your company never did. 

Conclusion

A voice call app brings in huge benefits to any business. 

But, of course, it does not guarantee 100% success. To utilize all its capabilities, you should learn how to leverage its features via modern business phone solutions like StringeeX. Write to us (or browse through StringeeX’s website and instructions) if you have any questions.