Selling via video call is becoming an impressive technology solution to help businesses solve sales problems and boost sales significantly during the epidemic.

The rise of the “online” trend

As the impact of the Covid-19 pandemic, customer needs and behaviors have changed considerably. Instead of buying goods directly on traditional channels or physical stores, customers are switching to online shopping channels such as the company's Website/App, social channels, e-commerce platforms, etc.

Covid-19 is considered a catalyst that forces businesses to switch to selling on online platforms. Especially, the sales channel through the company's own Website/App is an inevitable trend, when only the business can fully own customer data, customer behavior, etc.

Selling via video calls is a breakthrough marketing move for businesses

In the context of the social distancing due to Covid-19, customers have the desire to see the product’s actual image but have difficulty going directly to the store. Sales application via video call becomes an innovative and breakthrough move to help businesses get closer to customers.

Sales consulting via video call is completely suitable for businesses dealing with medium and high-value items since customers need to see the product directly before any purchase decision.

When shopping via video call, customers can easily see close-ups and be consulted product details at the same time with the staff at the store (similar to offline buying). The staff actively grasps the customers’ demands and psychology, creating a sense of closeness, and establishing the connection between businesses and users.

Unlike Livestream, video calls are personalized. So, it can attract potential customers’ attention and achieve a much better conversion efficiency for businesses. This is the most similar form to that of selling and consulting directly at the store.

Using video calls to sell, a UK car dealer named Skoda has made hundreds of video calls with customers after only 1 week of upgrading. It is a very positive number when the sales of European cars are estimated to decrease by 80% due to the heavy impact of Covid-19.

Particularly in Vietnam, many businesses in different fields such as cars, motorbikes, high-end watches, phones, electronics, and refrigeration have abruptly switched to sales via video calls and attracted a large number of customers by this method’s convenience and superiority.

Stringee Video Call - The perfect choice for businesses in the digital age and before the Covid-19 pandemic

To help businesses exploit better and make the most of video calls in the sales process, Stringee - the leading communication startup in Vietnam serving nearly 1000 large enterprises with more than 42 million end-users, is providing sales solutions via video calls integrated into the existing Website/App of the business.

Stringee allows you to integrate a video call button right on your website or app. Customers only need to access the website with a smartphone or a computer with an Internet connection to make calls to request advice via video call without using 3rd party applications. Sales staff easily receive calls and advise customers with mobile apps on their phones, which is extremely convenient.

Compared with many limitations when using video calls of OTT applications (Skype, Viber, Messenger) for sales, Stringee video calls conquer businesses by outstanding advantages such as: allowing to record videos and audios to help businesses assess the quality of their staff's advice; automatically distribute calls to employees; tag/note customer information to help identify 360-degree customers; detailed report or statistics of calls for management.

One of the customers who are using Stringee's video calls to sell products is Pharmacity - the first modern retail pharmacy chain in Vietnam with more than 600 stores across the country. By integrating Stringee's video call feature into the Extra Care app, Pharmacity allows pharmacists to chat and answer health problems with customers via video visually on the app.

In just the last 3 months, Pharmacity has served thousands of video calls to customers and continues to grow strongly.

Currently, Stringee's video call solution is being trusted by leading enterprises such as MobiFone, VOVbacsi24, VNDIRECT, TPBank, Med247, Pharmacity, Baemin, etc.

“In danger lies opportunities” - digital transformation is inevitable for survival and continued growth

In the fiercely competitive market, flexibly changing business models and strongly applying technology in operation is an inevitable rule for all businesses.

Online marketing such as selling via video call is the solution that businesses need to apply immediately to overcome this tough period.

Visit Stringee's website: https://bit.ly/3MXKccy or contact the hotline at +17079886789 to experience the solution.