1. Problems in telesales activities of the education sector

In the education sector, contacting students by phone to enroll students, introduce new courses, remind them of class schedules, and take care of students is extremely important. This can bring many potential customers to the business because if good relationships are maintained, close students can introduce friends and relatives to the business.

Each business has its own advantages and level of competition in the education sector. Therefore, taking care of customers and maintaining good relationships before and after sales will bring great advantages to businesses.

However, many educational businesses have not yet automated the customer care process and have not applied telesales software for education. The traditional method costs a lot of resources and time for recruiting, training, managing, and implementing telesales, while the quality of telesales calls is uneven and unstable.

Read more: The Impact of Automation in Telesales: Benefits & Challenges

2. Benefits of telesales software for education

Telesales software is an effective solution to help businesses in the education industry solve the above problems. Hence, businesses can improve service quality and customer experience.

Telesales software for education can provide benefits such as:

• Helps educational businesses introduce training programs to thousands of parents and students every day quickly and easily.
• Categorizing the list of students and parents by class, course, major, etc. to manage, track conveniently and save time.
• Storing, updating, synchronizing, and reporting data accurately in real-time helps businesses easily measure, analyze, and evaluate their telesales activities.

Read more: 10 Telesales Tips For Successful Campaigns

3. StringeeX - Indispensable telesales software for education

Today, many educational businesses and sales staff still use the traditional form of calling via company or personal cell phones. However, this method faces many difficulties in controlling call quality and storing customer information.

StringeeX is a comprehensive telesales management software that helps optimize businesses' telesales and customer care processes. Not only does it fully integrate the features of a professional telesales contact center, but StringeeX also provides the ability to store and manage customer information and data (mini CRM). It is a flexible solution suitable for all sizes of businesses, including large, small, and medium enterprises, and startups.

StringeeX's outstanding features include:

• Flexible operation:

StringeeX is not only a telesales management software but also integrates customer information management. This helps small businesses avoid the need to invest in separate customer management software while ensuring employees work on a single software. Furthermore, StringeeX can easily integrate with other software by using powerful APIs.

• Detailed reports and statistics:

StringeeX provides a detailed reporting and statistics system, allowing businesses to synthesize and manage customer records by specific time, call history statistics, and telesales management performance. Real-time call monitoring makes administration and management easy.

• CRM integration:

StringeeX integrates existing CRM, helping businesses immediately use basic customer contact management features. Furthermore, StringeeX supports integration with third-party CRMs such as Salesforce and HubSpot, to meet the diverse needs of businesses.

• Smart calling support:

StringeeX provides smart calling features, not just simple calling. Employees can take advantage of automated features such as automatic calling, automatic answering, and smart call distribution to speed up work. StringeeX also allows participation in 3-way calls and automatically connects customers with available agents, as well as assigns agents to answer customers.

• Employees who can work remotely:

With StringeeX, employees can work remotely, without being limited by geographical location. From mobile phones (with apps for both iOS and Android) to personal computers, StringeeX makes it flexible and easy for employees to work after hours or outside the office. It helps businesses organize work more flexibly and conveniently compared to other solutions.

• Enhance security:

StringeeX also ensures maximum security for business data. With Stringee's high-quality data center, this telesales management software is guaranteed with top backup and intrusion prevention measures.

We invite you to participate in a 15-day free trial to better understand StringeeX HERE. 

Conclusion

With the features that telesales software for education can bring, businesses and schools can completely handle outstanding problems in their recruitment and enrollment consulting activities. This helps improve customer satisfaction and increase sales! StringeeX hopes this article has contributed to helping businesses find the right solution for themselves!