Introduction

VoIP, or Voice over Internet Protocol, converts calls into digital signals transmitted via your internet connection. It's much cheaper than traditional landlines, which explains why many Indian businesses prefer to install them for cost-saving purposes.

Still, with so many providers available, finding the right one for your business can be tricky. Let's explore 10 top providers for VoIP India to help you make an informed decision.

Top 10 Best Providers For VoiP India

StringeeX

It integrates voice calls, SMS, email, and even social media messaging into a single platform (Image source: StringeeX). 

StringeeX stands out as the best VoIP provider in India with its powerful suite of features.

Its omnichannel design integrates voice calls, SMS, email, and even social media messaging into a single platform. You can connect with customers seamlessly across multiple channels and respond to their inquiries using their preferred communication method. The result is a better, more positive customer experience that surely benefits your company in the long run. 

Its robust Interactive Voice Response (IVR) system further empowers your customer service team: callers are greeted by a professional voice menu that directs them to the most relevant department or extension based on their pre-recorded selections. 

Better, the customisable chatbot greets website visitors and answers common FAQs 24/7, fostering round-the-clock support that sets your business apart from the rest. Your customers will feel respected and valued doing business with you, which serves as a solid foundation for long-term loyalty.

FreJun

FreJun is another great choice for small businesses looking to simplify communication workflows.

Its autodialer automates repetitive outbound calls, freeing up your agents' time for more strategic tasks. Running surveys or sending appointment reminders is a breeze without manual dialling! You can also schedule calls in advance to ensure timely communication with clients or colleagues.

Even better, the click-to-call functionality broses the customer's information in your CRM and initiates the call directly from that window with a single click. It's time to say farewell to days of manually searching, copying, and pasting phone numbers!

The call recording feature captures all important conversations for future reference or training purposes. This data can be invaluable for onboarding new employees, reviewing key points from client meetings, resolving disputes, and more. 

Similarly, in-depth call analytics reveal insight into call performance (e.g., call volume, duration, and peak calling times). From there, it would be easy to identify areas for improvement and enhance overall communication effectiveness.

We are also impressed with FreJun's seamless integration with popular business tools like CEIPAL, XOPA, PipeDrive, HubSpot, and Google Calendar. This design eliminates the need to switch between different platforms; you should find it a breeze to manage communication within your existing workflow!

RingCentral

This platform takes a cloud-based approach to VoIP to address the limitations of traditional phone systems. 

You can make and receive calls using your business phone number from any device with an internet connection, such as a smartphone, laptop, or tablet. Needless to say, this design empowers remote teams and on-the-go professionals to maintain a professional presence anytime and anywhere they go.

That's not all; RingCentral expands communication options beyond just voice calls. Many businesses leverage its advanced features (like SMS and fax) for quick, efficient communication, while video conferencing capabilities facilitate convenient face-to-face interactions even when geographically dispersed.

The best part: RingCentral ensures a professional first impression with advanced Caller ID features. Before picking up the call, your agents can always see the customer's business name and number displayed! 

Grasshopper

Getting started with Grasshopper requires minimal effort. 

Choose a local or toll-free number that aligns with your business needs, then download the Grasshopper app on your smartphone or mobile device. Finally, switch to Wifi calling mode within the app, and you're ready to make and receive calls. No complex installations or hardware are required!

Grasshopper's voicemail system is a game-changer for your customer service. This feature is far beyond storing voice messages; it can transcribe voicemails into text, allowing you to quickly scan the content and prioritise your responses. This feature saves your business valuable time and ensures you never miss an important message.

Despite the digital age, faxing remains a vital communication channel for many businesses. Fortunately, Grasshopper simplifies this process by eliminating the need for a dedicated fax machine. Its virtual faxing feature lets users send and receive faxes directly through the app!

Basic reporting functionalities are another huge bonus; you can track call volume, identify peak calling times, and monitor trends. While not as comprehensive as some competitors' data, this data still lends great insights into your communication patterns and helps optimise your Grasshopper usage.

Ooma

Ooma is among the few VoIP providers catering to both business and residential users. (Image source: Pxhere). 

The Ooma app, available on both the Apple Store and Google Play, allows you to manage calls, access features, and stay connected from anywhere, whether you use a smartphone, tablet, or computer! 

Beyond simply placing and receiving calls, Ooma also provides voicemail with customizable settings to ensure you never miss a message. 

There's always the call-blocking functionality for unwanted calls, and if you want to improve the company image, the virtual receptionist is your best bet. This service provides callers with a professional greeting and efficiently directs them to the appropriate department, smoothening customer experience from the very first interaction. 

To our amazement, Ooma is among the few VoIP providers catering to both business and residential users. Notably, it offers a free plan with basic features for the latter, which makes it an attractive option for cost-conscious individuals or family businesses seeking a reliable VoIP solution.

Servetel

Servetel's missed call feature takes most of the burden off your shoulders. It automatically notifies you of missed calls via email or SMS so you can promptly follow up with potential leads and keep your sales pipeline flowing.

Its IVR (Interactive Voice Response) system utilises pre-recorded messages to direct callers to the appropriate department or extension without human intervention. 

And the game-changer voice broadcasting feature deserves its own spotlight! The same pre-recorded message can be sent to a large group of contacts simultaneously, which is perfect for large-scale marketing campaigns, appointment reminders, important announcements, or delivering critical updates.

Furthermore, Servetel boasts a Service Level Agreement (SLA) with a guaranteed uptime of 99.99%, translating to minimal downtime. Simply put, your communication channels will remain reliable and hardly interrupted.

Call Hippo

For the past few years, CallHippo has always stood out for its incredibly efficient account creation process. It barely takes time to get started; some businesses even report they were up and running in less than 2 minutes.

The live call monitoring feature also receives rave feedback. If you wonder how to monitor ongoing calls, assess agent performance in real-time, or intervene if necessary, then it's the answer you've been looking for!

Like Servetel, CallHippo offers IVR functionality: callers are directed to the most relevant department or agent based on their specific needs, reducing unnecessary wait times and frustration. 

As the finishing touch, the platform seamlessly integrates with popular CRMs like PipeDrive and HubSpot. No more constant switching between communication channels; you can now leverage a centralised platform for managing all customer interactions.

Poly

They offer a variety of pricing plans to fit different needs (Image source: Pxhere). 

You will barely break a sweat setting up Poly; the straightforward process leaves no room for complex configurations or technical hurdles. All you must do is connect the pre-provided equipment, follow the intuitive setup guide, and be ready to make calls in no time. 

Poly understands that not everyone is a tech whiz, which is clearly reflected in the simple interface. Clear menus, readily identifiable icons, and an uncluttered layout make it a breeze to navigate features and place calls, even for users with non-existent technical knowledge.

Even more impressive is how Poly positions itself as one of the most cost-effective options. They offer a variety of pricing plans to fit different needs - perfect for individuals or small businesses on a tight budget.  

OpenPhone

Many businesses have been plagued by the challenge of managing multiple business phone numbers, but OpenPhone handles it with ease. Each number has a dedicated inbox to keep conversations separate and organised — no more confusion about which customer or colleague you're communicating with!

OpenPhone integrates smoothly with popular CRM platforms like HubSpot and Google Contact, so you won't have to switch between platforms to manage communication and customer data. Imagine pulling up a customer's contact information within OpenPhone while on a call – all your communication history and relevant details are readily available within a single interface. 

Vonage

A centralised management system is always at your fingertips (Image source: Needpix). 

Do you plan to have separate applications for different communication needs? That's no longer necessary; Vonage combines voice calling, video conferencing, and text messaging into a single, unified platform. 

You can switch from a text chat with a colleague to a video call for a brainstorming session – all within the same platform. Transforming team messaging and SMS into a productive video call also requires just a single click.

And that's not all. Vonage empowers administrators with a web-based admin portal that can be accessed from any device, be it a desktop computer, laptop, or even a tablet. Regardless of location, a centralised management system of user accounts, call settings, call recordings, call reporting, etc., is always at your fingertips!

Conclusion

While StringeeX tops our list as the best provider for VoIP India, other options are also worth considering. Consider your business objectives and budget to make the best choice, and if you need assistance, feel free to contact our team.