StringeeX - OmniChannel Contact Center

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All content Business Developer

Developer

What is SIP trunking?

Published 2023-02-04

Maximize your business communication with SIP Trunking. Learn more about SIP Trunking’s benefits and how it can enhance your communication infrastructure.

Developer

What Is Direct Inward Dialing?

Published 2023-01-27

Direct Inward Dialing is the process of helping a phone company link a group of phone numbers to PBX. Read the article to learn about its definition, operation, and benefits.

Developer

ACD là gì? Vai trò của ACD đối với hệ thống Contact center hiện nay

Published 2023-01-16

ACD là viết tắt của Automatic Call Distribution, có nghĩa là phân bổ cuộc gọi tự động. Đây là một tính năng quan trọng, cũng là cụm từ thường thấy nhất trong Contact Center, cho phép phân bổ cuộc gọi đến điện thoại viên một cách tự động. ACD là một tính năng thiết yếu, được ví như trái tim của Call Center và bắt buộc phải có

Developer

What Is A Regular Expression?

Published 2022-12-27

What is a regular expression? Read the following article to learn more about the definition and outstanding features of this platform for programmers.

Developer

Stringee Announces Omni-Channel Contact Center

Published 2022-05-27

Stringee Announces Omni-Channel Contact Center StringeeX with outstanding features

Developer

Topica - The road to building a professional call center system

Published 2022-05-26

Currently, there are two ways to build a virtual call center. One is that a business purchases virtual call center software from a service provider, installs and uses it as a standalone software, not affiliated with the system. The second is connecting API directly to the system, virtual call center will be integrated with full features: incoming and outgoing calls for customers from web / app, storing call history, reporting and call statistics. ... It can be clearly seen that, with the first way, businesses must use a lot of software to call customers, having to download data from the virtual call center software and update it onto the system to easily lead to false customer information.

Developer

Cloud Call/Contact Center - Calls management and answering system.

Published 2022-05-26

Cloud Call/Contact Center - Calls management and answering system.

Developer

Allocate and route calls automatically to Call Center with ACD

Published 2022-05-26

A great customer experience is made up of many factors, one of which is the routing of customer calls to the most appropriate operator at that time, meeting customer needs right in their first call with the shortest time interval.