Stringee Announces Omni-Channel Contact Center StringeeX with outstanding features

Currently, there are two ways to build a virtual call center. One is that a business purchases virtual call center software from a service provider, installs and uses it as a standalone software, not affiliated with the system. The second is connecting API directly to the system, virtual call center will be integrated with full features: incoming and outgoing calls for customers from web / app, storing call history, reporting and call statistics. ... It can be clearly seen that, with the first way, businesses must use a lot of software to call customers, having to download data from the virtual call center software and update it onto the system to easily lead to false customer information.

Cloud Call/Contact Center - Calls management and answering system.

A great customer experience is made up of many factors, one of which is the routing of customer calls to the most appropriate operator at that time, meeting customer needs right in their first call with the shortest time interval.

What is real-time monitoring in a virtual call center?

Despite their new and silent entry into the market 1 year ago, Stringee - a communication technology startup - has earned the trust and cooperation of big companies, reaching more than 1 million call minutes on their system in a short amount of time.