A great customer experience is made up of many factors, one of which is the routing of customer calls to the most appropriate operator at that time, meeting customer needs right in their first call with the shortest time interval.

Vaymuon.vn uses Stringee Call API to effectively handle recurring loans

3 tips on how to use video chat effectively for customer care.

There are many ways to use video calls to help increase the quality of your customer support. This article will provide you with several methods and real-world examples from companies that have used it successfully.

What is real-time monitoring in a virtual call center?

Despite their new and silent entry into the market 1 year ago, Stringee - a communication technology startup - has earned the trust and cooperation of big companies, reaching more than 1 million call minutes on their system in a short amount of time.

For many businesses, customer wait time is one of the important factors of quality. Standby time, or average response rate, shows the company’s staff organization and operator management skill level.

Frequently asked questions when registering and using the virtual call center

How to create a great experience of automatic answering system (IVR)

The average response time is one of the criteria that allows managers to evaluate the efficiency and ability of agents to meet customers' needs. Although it is one of the most common criteria, many people find it difficult to pinpoint. We offer industry-standard benchmarks to help you reevaluate the call center's performance level.