The Video Contact Center’s demand has increased markedly, especially since Covid-19. Read this article to learn about the pros and cons of Video Contact Center.

Selling via video call is becoming an impressive technology solution to help businesses solve sales problems and boost sales significantly during the epidemic.

A reliable contact center can save your business time and money. Let’s dig into 6 benefits of the contact center here for better understanding.

How to identify customers via eKYC by Video Call? Dig in 4 steps into this article to understand the know-how.

Follow the article and understand the definition of eKYC. Also, you will have a full concept of eKYC in the banking sector.

eKYC via video calls support financial & banking businesses considerably in the identification processes. So, why is this solution optimal for these businesses?

Let’s explore how customer identification is processed via Video Call in this article. There is also a business flow diagram for you to understand better.

Selling via video call is becoming an impressive technology solution to help businesses solve sales problems and boost sales significantly during the epidemic.

Stringee Announces Omni-Channel Contact Center StringeeX with outstanding features

Businesses save more than 50% operating cost from successfully deployed a virtual call center.

Currently, there are two ways to build a virtual call center. One is that a business purchases virtual call center software from a service provider, installs and uses it as a standalone software, not affiliated with the system. The second is connecting API directly to the system, virtual call center will be integrated with full features: incoming and outgoing calls for customers from web / app, storing call history, reporting and call statistics. ... It can be clearly seen that, with the first way, businesses must use a lot of software to call customers, having to download data from the virtual call center software and update it onto the system to easily lead to false customer information.

Cloud Call/Contact Center - Calls management and answering system.